How to claim CFG rewards from the Centrifuge crowdloan on Polkadot

Done, please check your wallet balance.

If you contributed through Parallel or Equilibrium, make sure that the account that you used to contribute through Parallel or Equilibrium is available in the Polkadot{.js} extension. Then follow the exact steps above for claiming rewards.

I contributed through parallel. I still don’t see any rewards for claiming, and i check my polkadot extensions are available.

Heres my contribution:

Heres my polkadot extension address:
13MZe9kmpgXaG1zs1mo51QFXyCvaCevNB7YxP3VX7rcbHcZm

Hi. Please have some patience while we are looking into this. We are aware that people who contributed through Parallel are not able to claim right now. Wait for further updates

1 Like

Hi - help needed here, just claimed my CFG rewards via connection to polkadot.js, which i initially contributed - however at the time i didn’t have a CFG account set-up (doh!) - so no idea where the rewards have gone. The cfg crowdloan states rewards claims. My CFG account i have just created under Polkadot is: 4fq7jPkc2KPtLE1Edxg73jUri4FpmFU41XeLkUayKXz6VWT8.

Bit confused what has happened?

You don’t need to create a new account for your CFG - if you claimed successfully, they are already in the account that you claimed with (the same wallet as you contributed your DOT from). You already have a CFG wallet in that same account as your contributed your DOT with.

Check this post to understand how accounts and wallets work in Polkadot.

Check this Forum post to see how and where to see your tokens and remember to use the account that you contributed from.

I have the same issue. Contributed 20 $DOT via Parallel and my balance is 0.0001 $CFG and the crowdloan claim page says 0 $CFG,

  • I am connected to the wallet I contributed with
  • Wallet set to “allow use on any chain”
  • Using Google Chrome
  • Access allowed to centrifuge.io

Seems to be a known issue:

Did you make sure your Polkadot browser extension has access to the crowdloanpage? Which browser are you using? Sometimes only the small things which matter

I’ve been traveling since Parallel. I haven’t received my reward yet

centrifuge.io => allowed

Thank you - that was useful and it worked.

1 Like

good, I contributed through Parallel, from the parallel account they paid me everything, from the Centrifuge.io PAGE, nothing appears, the polka.js is well configured as it says right here.
I have the same problem ( I think we are 2 ) ewn the contribution of ksm — Air .
I hope we can solve it since I have been waiting for the previous issue for months. Thank you

Hi
I have the same issue. Contributed some $DOT via http://equilibrium.io and my balance is 0.0001 $CFG and the crowdloan claim page says 0 $CFG.

  • I am connected to the wallet I contributed with
  • Wallet set to “allow use on any chain”
  • Using Google Chrome
  • Access allowed to centrifuge.io

So I need help claiming as I tried on claiming site but runtime error not enough funds. Please Help. I did everything correct. I see .0000 funds so not enough to make transaction
Zig

see the answer below :point_down:

Good day Ziggy
Please send me your wallet address of contribution I will send you some CFG to pay the transaction fee.
You should have some CFG in your wallet for claiming.

Good day Polblancoo

Thank you for your report.
Our DEVs are aware of this issue and they are working on to provide the solution as soon as possible.
I can guarantee that solving this issue is the highest priority for our DEVs now.
I would like to ask you sorry for the trouble with claiming and thank you for understanding.
Once the solution will be released we will announce this news in the Announcement channel in the discord.

Good day NghiDoan
Thank you for your report.

Our DEVs are aware of this issue and they are working to provide the solution as soon as possible.
I can guarantee that solving this issue is the highest priority for our DEVs now.
I would like to ask you sorry for the trouble with claiming and thank you for understanding.
Once the solution will be released we will announce this news in the Announcement channel in the discord.

Issue still not resolved.