I’ve been a member of the official Telegram channel since before the ICO and I’ve noticed that the majority of the questions there are focused around a couple of topics.
In order to make the chat more productive to both the members and you (mods and ambassadors), maybe it would be a good idea to make regular official posts (maybe once or more daily) regarding some of the general topics so the chat doesn’t get flooded with the same type of questions and thus making it difficult for people to get answers to more “relevant” questions and issues.
INVESTORS HAVEN’T RECEIVED THEIR TOKENS
This is probably the most raised concern among the investors. I know that these type of questions will slowly fade out as people receive them in their respective wallets. I don’t know the reason for them not having received the tokens yet, but it’s a legit concern (especially for newbies in the space), so a daily official post in the chat saying that the tokens are on the way (or whichever way you phrase it) would be a good idea, I think.
Another big issue for people who want to stake their tokens. The portal is already difficult to navigate in and even though I consider myself fairly technical, I had to look up quite a few videos and do a significant amount of reading in order to understand how to use the portal. Staking in the Polkadot eco-system is definitely not the most user friendly - especially not for the aforementioned newcomers. I know that you can’t change the technical aspect of staking but the issue with oversubscribed validators is causing more confusion in an already confusing environment. I know that this issue is being solved but a daily announcement saying WHEN the solution is expected to arrive, would probably calm down most of the investors looking to stake. After all, we are looking to give people incentive to hold on for the long term and encourage them in the process.
Many people seem to think that they should have received the AIR tokens by now in their wallets. I don’t think that they know that Altair needs to win the parachain slot first (nor do I think many of them understand what a parachain is). So maybe in the same post it would be a good idea to write that it could be weeks/months before Altair wins the slot but everyone that held their CFG in their wallets 15-17 July are eligible. Maybe even provide a link to the status of the Kusama parachain auctions so they can keep themselves updated.
I’m a firm believer in this project and I’ve invested quite a lot in the Polkadot eco-system, so I only have the best intentions for Centrifuge and I believe that a healthy chat is a good place to start. I’ve already helped quite a few people setting up stash and controller account after they dm’ed me for help and I’ll gladly keep doing it both in the official and unofficial chat. I also keep encouraging all of them hodl’ing their tokens and being patient and see the bigger picture in what this project is trying to achieve.
I believe that a post targeting the topics above would eliminate the majority of the concerns that new investors have and once you’ve created the post, you can basically reuse it every time - maybe with small modifications if needed.