we are a company based in Belgium and are interested in using the centrifuge platform, I see a lot of questions asked by other companies as well, is there a protocol that we can follow to create pools without the possibility of making mistakes?
The Centrifuge Team is currently introducing different channels to get in touch with their community (e.g. Telegram, Discord, Discourse). This might be an explanation why you did not get a response yet.
I would suggest to contact Centrifuge via investor relations on their homepage:
The Centrifuge Team is currently in the process of building up their infrastructure for communication with asset originators, investors and validators. Answers might take some time