2. Connect the account that you used to contribute on Bifrost
Make sure that the polkadot.js extension is installed, this page is authorized, and the address can be used on any chain. Refresh the page after changing any settings!) Please note that the site will display your address in the Kusama chain format, but the AIR tokens will be available in your account on Altair!
Again, please note, if you already claimed AIR using the same address you will need to be a little more patient. Thanks for your understanding
Hey Bifrost users! If you already claimed AIR from contributing to the Altair crowdloan and were therefore not able to claim your AIR from your contribution using Bifrost - you can use the following link to submit a new address:
Please note that the deadline for a new address submission is Wednesday, 15th of December at 2PM UTC!
Only users affected by this issue will be able to submit a new address. Also note : using an injected wallet address will make the claiming process easier!
Next Steps
Submit your new address by the deadline on the 15 December 2021 at 2PM UTC
An update will be made on Altair to the claims functionality after the submission deadline (stay tuned for the announcement!)
Once the update is made, you can use the process described above in the original post to claim your AIR!
Ok so Dec 15th is gone for 4 days now and we donât have a single news. When will we be able to try claiming again ?
If you can try to give us a rough estimation it would be fine at least.
Hi, I guess I have the same problem. I also contributed via Bifrost and did the âswap addressâ thing before the deadline ends. But I am also not able to claim rewards.
I see that the deadline for submitting a new address has passed, unfortunately I have been out of the country for two weeks and missed the deadline as I had no access to internet. I contributed with the same address through Bifrost and through the Centrifuge site, Iâve only been able to claim rewards from contributing through the Centrifuge site. Is there any way I can still claim AIR rewards that I should have received from contributing through Bifrost?
Is someone dealing with the issue globally and not 1 by 1 ?
Iâve tried again today, at least the 4th or 5th time, still 0 to claim on my 2nd address.
Iâve already given my addresses a few days ago to a TG admin, nothing betterâŠ
Hi I supported crowdloan via JS and bifrost. I missed the December 15 deadline for the swap address and think its a bit out of line to negate all bifrost contributions if we did not hear about this.
Honestly I would prefer the crowdloan AIR tokens but if there is absolutely no way, how can we free up the locked KSM tokens through bifrost if this is not an option. Not looking for anything extra, just liquidity so I can get involved more with some other projects. thanks,
You only should have provided a new address if you claimed AIR already with your previous address (as described above). In case you already used your address and missed the deadline itâs a pity for you. The deadline was announced on all channels and the process was described in detail.
Your original KSM are locked for the time of the parachain lease (96 weeks) but there is the possibility to use vKSM to contribute to other crowdloans. For more info on that I recommend the medium article from Bifrost Finance and their SALP-protocol:
Yeah I donât see any of this process for people who already claimed with a prior address and also claimed via Bifrost on any other channel except this forum. And that gave users one week. Oh well, will use some of the vksm functionality. Would have been nice having more ALtair tokens to use when stuff starts going live
Do not enter an address that has already claimed AIR rewards!
. This is making me doubt Altairâs execution efficiency 
