# Help onboarding to tinlake

**URL:** <https://gov.centrifuge.io/t/help-onboarding-to-tinlake/1853>\
**Category:** Product\
**Created:** [March 6, 2021, 10:36am UTC](https://gov.centrifuge.io/t/help-onboarding-to-tinlake/1853 "2021-03-06T10:36:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Exar](https://dub1.discourse-cdn.com/flex013/user_avatar/gov.centrifuge.io/exar/32/338_2.png) [@Exar](https://gov.centrifuge.io/u/Exar)\
**Post date:** [March 6, 2021, 10:36am UTC](https://gov.centrifuge.io/t/help-onboarding-to-tinlake/1853/1 "2021-03-06T10:36:47Z")

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I was hoping someone could help me onboarding into tinlake. IV completed my KYC and am fully verified. I get to the part where is need to sign the subscription agreement and I get trapped in an endless loop of signing into securatize to sign it, I sign in and then it puts me back to the screen asking me to log in to securatize to sign the agreement again.

Is there a chance I’m encountering this as I’m doing it on my mobile phone? Picture to show where I’m stuck at. I’d really appreciate any help as I would like to invest as soon as I can!

[20210306\_114506|532x500](https://gov.centrifuge.io/uploads/short-url/a6VFpBbPGLueZyrTSP3Zm8pbOgb.jpeg)

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**Author:** ![denniswell](https://dub1.discourse-cdn.com/flex013/user_avatar/gov.centrifuge.io/denniswell/32/3089_2.png) [@denniswell](https://gov.centrifuge.io/u/denniswell)\
**Post date:** [March 6, 2021, 10:13pm UTC](https://gov.centrifuge.io/t/help-onboarding-to-tinlake/1853/2 "2021-03-06T22:13:50Z")

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Hi @Exar,

could you send as an email from the address you are registered with in Securitize incl. the ETH address you are using to connect to Tinlake to [support@centrifuge.io](mailto:support@centrifuge.io) so we can look into it?

Best,  
Dennis

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**Author:** ![Exar](https://dub1.discourse-cdn.com/flex013/user_avatar/gov.centrifuge.io/exar/32/338_2.png) [@Exar](https://gov.centrifuge.io/u/Exar)\
**Post date:** [March 7, 2021, 2:35am UTC](https://gov.centrifuge.io/t/help-onboarding-to-tinlake/1853/3 "2021-03-07T02:35:12Z")

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Have sent that email off now, thankyou for your response. Have a good day

Sam

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**Author:** ![Exar](https://dub1.discourse-cdn.com/flex013/user_avatar/gov.centrifuge.io/exar/32/338_2.png) [@Exar](https://gov.centrifuge.io/u/Exar)\
**Post date:** [March 12, 2021, 1:53am UTC](https://gov.centrifuge.io/t/help-onboarding-to-tinlake/1853/4 "2021-03-12T01:53:12Z")

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Hey @denniswell , thankyou very much for helping onboard. It was definitely the phone that was the issue as the computer had no problems!