# Anyone else not able to claim AIR for Altair and finds no proper advice form the centrifuge support?

**URL:** <https://gov.centrifuge.io/t/anyone-else-not-able-to-claim-air-for-altair-and-finds-no-proper-advice-form-the-centrifuge-support/4167>\
**Category:** Governance discussion\
**Created:** [June 7, 2022, 11:47am UTC](https://gov.centrifuge.io/t/anyone-else-not-able-to-claim-air-for-altair-and-finds-no-proper-advice-form-the-centrifuge-support/4167 "2022-06-07T11:47:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Con1607](https://dub1.discourse-cdn.com/flex013/user_avatar/gov.centrifuge.io/con1607/32/1510_2.png) [@Con1607](https://gov.centrifuge.io/u/Con1607)\
**Post date:** [June 7, 2022, 11:47am UTC](https://gov.centrifuge.io/t/anyone-else-not-able-to-claim-air-for-altair-and-finds-no-proper-advice-form-the-centrifuge-support/4167/1 "2022-06-07T11:47:32Z")

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Anyone else struggle to claim AIr and the support here is totally unprofessional and not helpful at all? I’ve been trying to claim AIR for the Altair project for the last weeks and I keep getting the error ‘something went wrong. Please try again’. I’ve been contacted by this gentleman Ivan, who got me to change the seating for substitute and delete account and reinstall file and still same problem. I’ve vpn from various locations and same issue. Apparently my account is an SR type …not sure what that means  
Why would they create such a complicated solution? I only want to get my investment, but so far it feels like a big fat scam  
Anyone else have same issue?

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**Author:** ![Tjure07](https://dub1.discourse-cdn.com/flex013/user_avatar/gov.centrifuge.io/tjure07/32/1039_2.png) [@Tjure07](https://gov.centrifuge.io/u/Tjure07)\
**Post date:** [June 7, 2022, 11:57am UTC](https://gov.centrifuge.io/t/anyone-else-not-able-to-claim-air-for-altair-and-finds-no-proper-advice-form-the-centrifuge-support/4167/2 "2022-06-07T11:57:04Z")

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Hi Con.

Did you check out this article which might help you claiming AIR?

> [@Claiming Coinlist airdrop using an account of type "sr25519"](https://gov.centrifuge.io/t/claiming-coinlist-airdrop-using-an-account-of-type-sr25519/3202):
>
> There are some people who are experiencing issues when trying to claim AIR from Coinlist airdrop if they have an account of type “sr25519” (created directly on the portal instead of with Polkadot{.js} extension). You can work around this issue if you follow these instructions. Navigate to the [portal](https://polkadot.js.org/apps/?rpc=wss%3A%2F%2Ffullnode.altair.centrifuge.io#/accounts) and make sure you are in the Altair network. You should now be able to see your account of type “sr25519” Click on the three dots to the far right and select “Create backup file for …

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**Author:** ![Tjure07](https://dub1.discourse-cdn.com/flex013/user_avatar/gov.centrifuge.io/tjure07/32/1039_2.png) [@Tjure07](https://gov.centrifuge.io/u/Tjure07)\
**Post date:** [June 7, 2022, 11:58am UTC](https://gov.centrifuge.io/t/anyone-else-not-able-to-claim-air-for-altair-and-finds-no-proper-advice-form-the-centrifuge-support/4167/3 "2022-06-07T11:58:06Z")

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Topic closed because of duplicated posts